Reimagining Member Services for Healthcare

Dec 15th, 2021 | 12 PM ET

J.D. Power market research shows that healthcare payers are falling far behind other industries when it comes to customer satisfaction. Close to a third of people surveyed had no engagement with their health plan, and only a quarter viewed their health plan as a trusted partner in their decision-making. 

The powerhouse combination of Unqork’s no-code capabilities and Okta’s identity and access management (IAM) expertise help payers to rapidly and cost-effectively reimagine the member experience by enabling unified, seamless portals - highly tailored to each group’s needs, but cost-effective and rapidly stood up. 

Tune in to learn how you can achieve the following:

  • Build a member services "chassis" that can then be easily tailored to and serve as the connective tissue across each group's need around features, integrations, and business logic - allowing for meaningful differentiation vs. competing health plans.
  • Orchestrate member engagement end-to-end for a memorable and purposeful healthcare experience via real-time status updates, timely approvals, and reduced denials. 
  • Protect the identity of providers, payers, and patients with a HIPAA-compliant cloud identity solution.


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Adam Crown

Group Product Marketing Manager, Healthcare Solutions, Okta

Adam Crown joined Okta after spending 7+ years in the Healthcare IT industry. During his tenure, he supported health system clients integrating CIAM Identity Providers into patient portals as they expanded their digital front door strategy. He also supported the rollout of the SMART on FHIR API globally. Today, Adam helps support Okta’s Healthcare strategy.

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Ben Sacchetti

Client Partner, Healthcare, Unqork

Ben has spent the last 14 years leading new ventures and advising top-tier organizations in healthcare. Ben joined the Healthcare Team at Unqork in 2021 to help grow and drive impact across a portfolio of cutting-edge offerings for biopharmaceutical companies, health plans and providers.